Bug Fixes and New features in Helpdesk Pilot 4.4.0

Bug fixes, improvements and enhancements in Helpdesk Pilot version 4.4.0:

1. Edited Customer panel ticket detail page to rectify bug where incorrect ticket specific custom field information was being displayed in the ticket detail page
2. Better incoming email decoding now. Previously hardcoded to UTF-8 it will now check the configuration table to find the default language set and then decide accordingly
3. All upgrade files leading to version 4.3.0 corrected to check if any language column is missing in the database. If they are missing, it will be added
4. Fixed bug when customer email form was not sending any content in the email 
5. Fixed bug when Private note email was not sending any content in the email
6. Fixed bug when mail with attachment was not sending any content in the email
7. Change made to SLA plugin to use SMTP for outgoing emails
8. Change made in Customer Group plugin to allow spaces for group names
9. Rectified typo error in lang charset encoding name which was affecting certain functionalities
10. Correction for proper character set encoding for auto responders specifically when session lang variable is not set
11. Corrections made for better special characters visibility on tickets_view page for foreign languages
12. Correction made ticket detail page for web form replies submitted by customer
13. In admin panel, show related tickets view correction
14. Corrected auto responder for private note, assign and closure of ticket with and w/o message tag in the mail body
15. New feature to see all tickets raised by members of a Customer Group (works with Customer group plugin)
16. New Information Banner available in Manage >> Settings page to inform Helpdesk Pilot users about availability of new version/build
17. New Assign To functionality on Tickets View page

Apart from this, the changelog for the new Knowledge Base plugin is also available here.