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What's new in Helpdesk Pilot 2.5.0?
Article Id: #64 Viewed: 5770 times Last updated on: 23 Apr 2007 Article Category: Helpdesk Pilot Change Log
List of features added in Helpdesk Pilot 2.5.0
Tickets:
Statistics Module:
Plugins:
Staff Permissions:
Departments:
General Configuration:
Mail Templates:
Help Desk Languages:
Tickets:
- Ability to mark resolution response in a ticket thread.
- New custom ticket view that lets you choose combination of status, priority along with a date filter to view tickets.
- New option to print more than one ticket with a single click
- Ability to split tickets.
Statistics Module:
- Participation History stats by status and by staff.
- Ability to click on the statistics counts and view the corresponding tickets.
Plugins:
- New Plugin: Notice Manager 1.0
- Update: LDAP Plugin 2.3, fixes a minor bug present in 2.2
Staff Permissions:
- Ability to add/edit canned replies.
- Ability to add more staff.
- Ability to add knowledgebase articles.
- New restriction in effect which controls whether a staff can act on closed tickets.
- New read-only-access permissions for staff selected departments.
Departments:
- Create a department without having to associate it with a POP3 email address. This is particularly useful when one decides to use a department for internal use or while only using the web based module.
General Configuration:
- Whether a staff can move tickets that are closed or on hold.
- Whether by-staff statistics is available to a staff.
Mail Templates:
- Added more tags that can be made use of in mail templates.
Help Desk Languages:
- Polish and Brazilian Portuguese have been added to the language pack list.
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