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How to browse only unassigned tickets & tickets assigned to specifc staff?
Article Id: #84 Viewed: 2992 times Last updated on: 24 May 2007 Article Category: Using Helpdesk Pilot (Features & How to)
Adding staff specific filter while sorting tickets in Ticket View page of the Admin Panel
To list all tickets that have not yet been assigned to any staff member - just search staff: none in the search box.
To list all tickets that have been assigned to a particular staff member with user name John - just search staff: john in the search box.
As suggested in above example, the generic search keyword would be this:
You can switch between different ticket status like New, Open, On-Hold while performing this search.
Note: This feature can be exercised only by admin and staff members who have permission to view all assigned and unassigned tickets
To list all tickets that have not yet been assigned to any staff member - just search staff: none in the search box.
To list all tickets that have been assigned to a particular staff member with user name John - just search staff: john in the search box.
As suggested in above example, the generic search keyword would be this:
You can switch between different ticket status like New, Open, On-Hold while performing this search.
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