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Available Articles in Using Helpdesk Pilot (Features & How to)
  1. How do I enable New Ticket Notification?
  2. How to use Canned Replies in Helpdesk Pilot?
  3. How to Split Tickets using Helpdesk Pilot?
  4. How to browse only unassigned tickets & tickets assigned to specifc staff?
  5. How do I find out details about my Helpdesk Pilot database?
  6. Using Alternate Email ID under Mail Templates
  7. Customer reply to an existing ticket is creating NEW ticket
  8. Private Notes
  9. Editing values in the database
  10. Mark as Resolution
  11. Duplicate tickets
  12. Mail Templates explained
  13. Customer registration required feature
  14. How do I send a Mass Reply

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