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Help desk Pilot Knowledge Base
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Installing Helpdesk Pilot and Pre-requisites
- Installing PHP
Upgrading Helpdesk Pilot
Sales & Billing
Pre-installation Consideration
Plugins
- LDAP
- Knowledge Base
- Branding Free
- Notice Manager
- Form Spam Prevention Plugin
- SLA
- Customer Groups
- Smart Rules
Configuring Helpdesk Pilot
- Cron
- Basic Site Configuration
- Departments
- Staff
- Custom Fields
Helpdesk Pilot Change Log
Troubleshooting
- PHP Errors
- MySQL errors
- User Interface
- MSSQL Errors
Bug Fixes & Releases
Using Helpdesk Pilot (Features & How to)
Reports (Statistics)
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Customer Groups
Available Articles
in Customer Groups
Introduction to Customer Groups
Adding a new group and customers into the group
Installing Customer Groups
Viewing Customer Group name on Tickets view page
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