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Help desk Pilot Knowledge Base
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Installing Helpdesk Pilot and Pre-requisites
- Installing PHP
Upgrading Helpdesk Pilot
Sales & Billing
Pre-installation Consideration
Plugins
- LDAP
- Knowledge Base
- Branding Free
- Notice Manager
- Form Spam Prevention Plugin
- SLA
- Customer Groups
- Smart Rules
Configuring Helpdesk Pilot
- Cron
- Basic Site Configuration
- Departments
- Staff
- Custom Fields
Helpdesk Pilot Change Log
Troubleshooting
- PHP Errors
- MySQL errors
- User Interface
- MSSQL Errors
Bug Fixes & Releases
Using Helpdesk Pilot (Features & How to)
Reports (Statistics)
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What is the difference between free edition and commercial edition?
What languages do you support currently (User Interface)?
Does switching from Free edition to the Commercial edition require an all new installation?
How much does the LDAP plugin Cost?
Can Helpdesk Pilot convert emails sent to say, support@example.com into support tickets and display in your interface?
Do you offer a free installation service for your helpdesk software?
Will I get priority support and free upgrades when I purchase commercial edition of Helpdesk Pilot?
Is the knowledge Base plugin part of the basic packapge?
I am a paid customer, how do I avail priority Support?
Free edition Vs Free Trial
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